Refund Policy

Effective Date: March 28, 2026
Last Updated: October 12, 2026

At Hair Salon Pro, we are proud of the quality and depth of the educational resources we create. We want every member and customer to feel confident in their purchase. This Refund Policy clearly outlines the terms under which refunds are available for each of our product and service categories.

Salon Owner Starter Pack: 30-Day Raise Your Prices or Refund Guarantee

The Salon Owner Starter Pack comes with a 30-day money-back guarantee. If it does not give you a plan to raise your prices, or you are not happy for any reason, ask for a refund within 30 calendar days of your purchase and we will refund the full purchase price. No questions asked. You keep the downloaded files. This guarantee also covers any add-on offered at Starter Pack checkout.

To request a refund, reply to any email we have sent you, or email info@hairsalonpro.com from the address you bought with. No order number needed. We process refunds within 5 to 7 business days. The guarantee ends after 30 days. If something went wrong with your order after that, email us anyway and we will listen.

HSP Pro Membership: 60-Day Money-Back Guarantee

We bill HSP Pro monthly at the price shown at checkout. By completing checkout you authorize recurring monthly charges to the card on file until you cancel. Founding members keep $147 per month for as long as they stay a member. If a founding membership is cancelled, lapses, or is refunded, the founding rate ends and any later enrollment is at the standard price in effect at that time.

60-day guarantee. Try HSP Pro for 60 days. If you have not added at least $2,000 a month to your income, or you are not happy for any reason, email info@hairsalonpro.com within 60 calendar days of your first payment and we will refund every membership payment you have made. No questions asked. You keep every template, script, and file you downloaded. This guarantee exists so you can try Pro without fear. If it is not the right fit, we would rather refund you than keep a member who is not getting results. A refund ends your membership, and the founding rate does not carry over to any later enrollment. The coaching calls included in HSP Pro are covered by this guarantee, not by the Group Coaching Programs section below. The guarantee that applies to your purchase is the one shown on the sales page at the time you enroll.

Cancellation. You may cancel at any time by emailing info@hairsalonpro.com. Cancellation requests must arrive at least 2 business days before your next billing date to stop that charge. Cancellations take effect at the end of your current billing cycle, and you keep access through the final day of your paid period.

After the guarantee window. After your first 60 days, we do not offer refunds or prorated refunds for unused days within a billing cycle. If you cancel mid-cycle, you keep access until the end of that cycle and we do not issue a partial refund.

Billing errors. If you were charged in error due to a technical issue on our platform, contact us immediately at info@hairsalonpro.com and we will investigate and resolve it promptly.

Other Digital Downloads: No Refunds

Except as stated above, individual digital templates and downloads are immediately accessible once purchased, so all sales of these products are final and non-refundable. If a technical issue prevents you from accessing a product you purchased, contact us at info@hairsalonpro.com and we will resolve it promptly.

Group Coaching Programs

This section applies only to coaching programs sold separately. The group coaching calls included in HSP Pro are covered by the HSP Pro guarantee above. Our group coaching program is a high-touch, small-group experience. Because enrollment reserves a seat that cannot be offered to another applicant, refunds are not available once a coaching cohort has commenced. Withdrawal requests received more than 7 days before the program start date may be eligible for a credit toward a future cohort, at our sole discretion. Withdrawal requests received within 7 days of the program start date are not eligible for a refund or credit.

How to Request a Refund

Email info@hairsalonpro.com, or reply to any email we have sent you. Tell us the email address you bought with and which product. That is all we need. You do not need to give a reason. We answer within 2 business days.

Contact Us

Hair Salon Pro – Owned by Scott Farmer
Email: info@hairsalonpro.com
Website: hairsalonpro.com